Massy's Simply Sweet

Terms and Conditions

Terms and Conditions

Effective Date: 3/11/2025

Welcome to Massy’s Homemade Jams! By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making any purchases or using our services.

1. Acceptance of Terms

By using our website and services, you agree to these Terms and Conditions, along with any applicable laws or regulations. If you do not agree, please do not use our website.

2. Services and Products

Massy’s Homemade Jams provides a selection of jams and preserves through our website. We reserve the right to modify or discontinue our products or services at any time without notice.

3. Orders and Transactions

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.
Prices are subject to change without notice.
We will process payments securely. By making a purchase, you agree to provide accurate and complete information for your order.

4. Customer Accounts

You may need to create an account to purchase products or use certain features. You agree to provide accurate information and maintain the security of your account. We reserve the right to disable or suspend accounts in the event of misuse or violation of these terms.

5. User Behavior

You agree not to use our website for any unlawful purpose. Prohibited activities include, but are not limited to:

Posting or transmitting unlawful, harmful, defamatory, or discriminatory content.
Engaging in spam, fraud, or promotion of illegal activities.
Attempting to interfere with the security or functionality of our website.

6. Liability

We strive to provide accurate information and quality products. However, we are not responsible for:

Errors, inaccuracies, or omissions in the content of our website.
Website downtime or interruptions in service.
Any loss or damage resulting from the use of our products or services.

7. Intellectual Property

All content, including text, images, logos, and trademarks, are the property of Massy’s Homemade Jams and are protected by copyright laws. You may not copy, modify, or use our intellectual property for commercial purposes without prior written consent.

8. Privacy and Data Protection

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Termination

We reserve the right to suspend or terminate your account or access to our website at our discretion, particularly if you violate any of these terms.

10. Changes to Terms

We may update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. Continued use of our website signifies acceptance of any changes.

11. Governing Law

These Terms and Conditions are governed by the laws of [Insert Jurisdiction], and any disputes will be subject to the exclusive jurisdiction of the courts in that location.

12. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Massy’s Homemade Jams
Mission Viejo, CA
Email: massysimplysweets@gmail.com

Return and Refund Policy

Return and Refund Policy

At Massy’s Homemade Jams, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a return and refund policy under the following terms:

1. Terms of Return

Returns are accepted within 7 days of receipt of your order.
Only unopened jars of jam can be returned. We cannot accept returns on opened products for health and safety reasons.

2. Reason for Return

We will accept returns for the following reasons:

Damaged Products: If your jar arrived damaged, please contact us immediately.
Wrong Product: If you received the wrong product, we will gladly assist you in returning it and sending you the correct item.

3. Process for Return

To initiate a return, please follow these steps:

Contact Customer Service: Reach out to us at [Insert contact email] or call [Insert contact number] within 7 days of receiving your order.
Provide your order number, a brief explanation of the reason for return, and photos of the product (if damaged or incorrect).

4. Process of Refund

Once your return is received and inspected, we will process your refund.
Refund Method: Refunds will be issued to the original payment method.
Please allow up to 7-10 business days for your refund to be processed, depending on your payment provider.

5. Contact Details

If you have any questions or concerns, please feel free to contact us:

Email: massysimplysweets@gmail.com

Thank you for choosing Massy’s Homemade Jams! We appreciate your business and are happy to assist you in ensuring your satisfaction.